Basic Plan Terms and Conditions

Effective date:

May 14, 2025

LIBERTY LANE ROADSIDE BASIC MEMBERSHIP

This is not an automobile liability insurance contract or an insurance contract

For immediate service, please call 888-410-7007 or download the Way.com native app (“Way App”), log in and redeem benefits digitally. If you have general information or billing questions about your membership, please call 888-410-7007.

GENERAL AGREEMENT

This is a membership contract between you, the purchaser of this contract, and the obligors for the individual(s) identified on the registration page. Liberty Lane Roadside serves as the retailer of the contract. Description of your vehicle(s) is required for subsequent usage of this membership plan. Benefits are available for use in the United States. You will not be required to pay any sum in addition to your membership fee for any service specified up to the benefit limit.

Way+ is a brand of Way.com. Home office: 47627 Lakeview Blvd., Fremont, CA 94538. Way.com is the obligor of your Roadside and Motor Club benefits in all states and jurisdictions except Alabama, Alaska, Arkansas, California, Connecticut, Indiana, Maryland, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Wisconsin, or Wyoming, where the obligor is CT Auto Club, 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017. (collectively the Motor Club)

MEMBERSHIP VEHICLE ELIGIBILITY

We only offer services for self-propelled vehicles; cars, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This membership will only provide services to you if the vehicle needing such services is being used for personal use only, and not commercial use. Taxicabs are commercial vehicles and are excluded from membership eligibility. In addition to taxicabs, the following are also excluded from service eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.

Motor Club Benefits:

Members receive three (3) roadside requests per twelve (12) months. Emergency Roadside Service is available seventy-two (72) hours after purchase. Only one (1) request per seven (7) days of the same service type is allowed. If covered roadside benefit has been used or you are within your waiting period, you can purchase roadside assistance service for a fee.

Vehicle Towing Benefit;

Up to 5 Miles: Towing is provided up to five (5) miles for the covered vehicle. Any additional expenses incurred beyond the five (5) mile limit are your responsibility, payable to Way.com.

Roadside Assistance Benefits;

Flat Tire: Service is provided to change a flat tire with your inflated spare on the covered vehicle. If no spare is available, the vehicle may be towed.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the covered vehicle. Service provider is not required to remain with the vehicle while the battery charges.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the covered vehicle. You will be required to present service provider with proof of vehicle ownership.

Fuel Delivery: Provided the covered vehicle is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit.

Winch: If a covered vehicle is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided via one (1) truck and one (1) driver for up to thirty (30) minutes.

For all Roadside Assistance Service Types, if service provider is not able to solve disablement at the roadside, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

General Reimbursement: If we are unable to dispatch, locate a service provider in the area of vehicle disablement or authorities supersede your ability to control dispatch request, a substitute service provider may be used. Please submit a reimbursement request for consideration up to the amount it would have cost to provide the covered service under similar circumstances. Please email a copy of your receipt along with your name and address to support@way.com. Approved reimbursement results in a reduction of remaining allowable service events.

Roadside Exclusions: This benefits plan does not cover any of the following: a) Towing or service while at an auto repair shop or service station to another location, b) Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places that would be hazardous for service vehicles to reach, c) Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud, or other environmental conditions that may delay service until conditions improve, d) Service when a vehicle is snowbound. We do not shovel vehicle from unplowed areas, snowbanks, snowbound driveways, or curbside parking. It is your responsibility to ensure vehicle is accessible, e) Installation or removal of snow tires and chains during roadside service, f) Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor relating to towing, g) Service requested for impounded or booted vehicles, h) Dismounting or rotating tires, i) Transportation for you to the vehicle for service, j) Immediate towing or service if the vehicle disablement or request for service arises due to or during fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. We will resume service as conditions allow.

Limited Liability: All authorized service providers are independent contractors and are not agents or employees of the motor club. Therefore Way.com and the motor club assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. We and the motor club are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by you, which includes but is not limited to any claims for personal injury or damage to property.

Auto Theft Reward Benefit;

A reward for information leading to the arrest and conviction of anyone who steals your covered vehicle. Members, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during your coverage period. For reimbursement, please have informant submit applicable police reports to support@way.com. Other documents may be requested as proof of your claim.

ADDITIONAL WAY BENEFITS AND LIMITATIONS

Your membership also includes the following complimentary benefits from Way.com. To redeem the following benefits, download the Way.com native app (“Way App”), log in using membership details provided above, and redeem benefits digitally.

Gas Benefit:

In-Network: Members have quick access to Way.com Gas Offers. In addition, you will receive a Gas Cashback Accelerator of 10% on top of the savings received in the cashback offer category within the Way App. A member will see two separate deposits in their Way Cashback account after a visit. For example, a 12-gallon fill-up would be shown as Gas Cashback $3.00 (example assumption of $0.25 per gallon savings) generates an additional savings amount of $0.30 listed as Way+ Gas Cashback representing a total of $3.30 for the visit. Cashback amounts at in-network locations, and the locations themselves, are variable and are subject to change at any time. To receive benefit, you must be logged into the Way App, registered for cashback savings, and claim offer for the station. Offer must be claimed within four (4) hours of gas purchase. Please see the Way App for participating stations and further details on benefit redemption. Also, please see Way App for additional terms and conditions on the Way Cashback Program.

Extended Network: The Way App may also include stations that are not automatically synched to our point-of-sale systems. For these additional listings, a member may obtain a printed receipt at the station and upload a photo of the receipt as instructed within the Way App. Cashback will be deposited into your account. Members receive $0.01 per gallon at extended network locations. Cashback amount at extended network locations, and the locations themselves, are variable and are subject to change at any time.

Car Wash Benefit:

In-Network: Members receive a 10% discount at checkout for car washes in the Way App. Discount cannot be applied to the purchase of a Way.com monthly car wash subscription plan.

Extended Network: The Way App may also include car washes that are not automatically synched to our point-of-sale systems. For these additional listings, a member may obtain a printed receipt at the car wash and upload a photo of the receipt as instructed within the Way App. Savings will be deposited into your Way Cashback account. Members receive $0.55 cashback at extended car wash network locations. Please see Way App for additional terms and conditions on the Way Cashback Program.

Eligible car wash locations are subject to change in the Way App. Your car wash benefits cannot be used in combination with other Way.com car wash offers. Cancelation and refund eligibility is subject to the terms and conditions as governed by the Way.com car wash transaction itself. Maximum discount benefit subject to fair use practice.

Parking Benefit:

Members are eligible to receive a 10% discount at checkout for:

Airport Parking
Hourly (Off-Street) Parking
Events Parking

Discounts are not applicable toward Way.com monthly parking subscription plans or the Hourly (On-Street) parking category. Hourly (On-Street) Parking purchased via the Way App is eligible for $0.04 cashback per parking transaction. Please see Way App for additional terms and conditions on the Way Cashback Program.

Your parking benefits cannot be used in combination with other Way.com parking offers. Cancelation and refund eligibility is subject to the terms and conditions as governed by the Way.com parking transaction itself. Maximum discount benefit subject to fair use practice.

Repair & Maintenance Benefit:

Way.com has created a network of preferred maintenance and repair shops for its customers. Members are eligible to receive up to 10% in savings at In-Network locations. Cashback offers are available only at participating locations and may change at any time. To receive benefits, members must schedule services through the app. The cashback benefit is deposited into your account. Please see the app for participating repair stations, details on benefit redemption and the cashback redemption process terms. Benefit can be redeemed on an unlimited basis up to a maximum annual savings of $100.00.

Mechanics Hotline Benefit:

Members have unlimited access to auto repair experts who provide advice and education on vehicle repairs and maintenance. The team is comprised of experienced Dealer and ASE-Certified technicians. Experts can provide advice on maintenance best practices, what might be wrong with the vehicle, expected repair costs, what to ask at the repair shop, trustworthy shop locations, and understanding of repair estimates provided. Please use the Way App to access the helpline. Experts are available Monday - Friday, 9am – 8pm EST.

Experts are not Way.com agents or employees. Further, Way.com in no way makes any representations or guarantees regarding the work that has been or will be performed on your vehicle. No estimates, repairs or services are warranted by Way.com. Information and advice provided by experts about mechanical repairs and services are based upon information provided by you. No oral representations should be relied upon, including any oral statements of the repairing shop.

100-Point Inspection Benefit:

Way.com has created a network of preferred maintenance and repair shops for its customers. Members are entitled to a complimentary 100-Point Inspection once every twelve (12) months for each vehicle under the plan at In-Network locations.

A technician will do a visual inspection and conduct tests to ensure vehicle is functioning properly.
Inspections cover tires and brakes, interior and exterior, under the hood and under the vehicle components.
Members will receive a report of the inspected items along with any recommendations for service and repair to the vehicle. Note, additional fee-based diagnostics or repair services will not begin without member approval.

ADDITIONAL TERMS AND CONDITIONS

Cancellation and Refund:

You may cancel this contract at any time. In order to cancel this membership, please email us at support@libertylane.com. Please include your name, address, member number on the account and reason for the cancellation. You may also cancel over the phone at 888-410-7007.

Benefits will end immediately, and you will be entitled to a refund of the unused portion of the membership purchase price, calculated pro rata, without any deductions.

We may elect to cancel your membership for any reason at any time. Benefits will end immediately, and you will be entitled to a refund of the unused portion of the membership purchase price, calculated pro rata, without any deductions.

State-Specific Notifications:

Notice to Wisconsin and Utah Residents

Renewals on Altered Terms or Nonrenewal of your roadside coverages: Prior to the renewal of your roadside coverages, we will email written notice to you explaining any changes in benefits or increase in coverage fees (unless the fee increase is less than 25%). Any changes to your membership will not take effect until 60 days after notice to you is given. If we decide not to renew your membership, our benefits and services will continue until 60 days following your written notification of nonrenewal. Should you fail to pay your membership fee, we will notify you in writing that your benefits will be suspended 10 days following such notification.

NOTICE TO WISCONSIN RESIDENTS
KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS
PROBLEMS WITH YOUR INSURANCE?

If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. CT Auto Club, 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017

You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by contacting:

Office of the Commissioner of Insurance
Complaints Department
P.O. Box 7873, Madison, WI 53707-7873
1-800-236-8517 or 605-266-0103